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FAQ - Purchase

Shipping costs

  • Yes, we offer international shipping. Shipping fees are automatically calculated in your cart based on the destination country and are displayed before you complete your order.

  • Free delivery in Corsica. For international shipments, the shipping costs are automatically calculated based on the destination and displayed in your cart before checkout.

  • Shipping is free for any order shipped within mainland France. For deliveries in Europe or internationally, the shipping fees are automatically calculated in your cart based on the destination. You can thus see the rate immediately before completing your order.

  • In mainland France, delivery is free regardless of the number of items ordered. For international shipments, the shipping costs are adjusted based on the quantity and total weight of the order, and are displayed directly in your cart.

  • Delivery is free for all orders shipped within mainland France, with no minimum purchase required. For international shipments, shipping costs are automatically calculated in your cart, with no free shipping threshold applicable.

  • Yes, you can request a quote to get an estimate of the shipping costs, knowing that they are free for delivery within mainland France. However, it is faster to directly build your cart online: the shipping fees are automatically calculated based on the destination. You can also download a PDF document of your cart, which can serve as a quote.

Payment

  • Yes, you can pay for your order by bank transfer. The banking information is available here: Download our RIB. Note: production of your order will only begin after the effective receipt of your payment, which may slightly extend the processing time.

  • Yes, we accept secure credit card payments via Systempay, a solution developed by Natixis Payments (BPCE group - Banque Populaire Caisse d'Épargne). Your transactions are protected by the highest banking security standards.

  • No, payment by check is currently not available. We invite you to prefer secure payment by credit card or bank transfer.

  • No, we do not accept installment payments. The order must be paid in full at once, before production begins.

  • No, the final invoice is issued only at the time of delivery of your order. Before payment, you can however download a PDF document of your cart, which serves as a quote.

  • Yes, all online payments are fully secured thanks to the Systempay solution, developed by Natixis Payments (BPCE banking group - Banque Populaire Caisse d'Épargne).
    Systempay uses the latest banking security standards, including 3D Secure technology, to authenticate payments and prevent fraud. Your banking data is encrypted and never transmitted in clear text on our site.

Quote

  • Yes, the quote request is completely free. Additionally, you can also instantly get an estimate by downloading a PDF document directly from your cart, without waiting for manual processing.

  • The response time for a quote request generally does not exceed a few business days. To get an immediate estimate, you can download a PDF document directly from your cart.

  • Yes, a quote can be modified if needed. We can adjust a standard quote to perfectly match your request before order confirmation.

  • The validity period of a standard quote is specified directly on the document. For saved and downloaded carts in PDF format, the validity is immediate: prices may therefore change without notice. However, price changes remain rare.

  • Yes, any applicable shipping fees are always indicated in the quote. Please note that delivery is free for any order shipped within mainland France.

  • Yes, you can request multiple customization options within a single quote request. We will create multiple separate lines to allow you to compare easily. Only the selected options will be saved before confirming your order. Feel free to contact our sales department for any additional information.

  • Yes, you can request a quote for international shipping. However, the shipping costs are automatically calculated in your cart based on the destination, allowing you to instantly generate a PDF document equivalent to a quote.

  • Yes, if the desired quantity is not available for direct order, you can contact our sales department to get a quote tailored to small quantities.

  • Yes, you can request an urgent quote. Our sales team will do their best to respond to you as quickly as possible. To get an immediate estimate, you can also generate a PDF document directly from your cart, which remains the fastest method.

Professional discounts

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